Refund Policy

General Conditions:

The period to request a refund is 7 consecutive days after product delivery.

Refund Process:

To request a refund, please follow these simple steps:

1. Contact our customer service within the 7-day period after product delivery. You can reach out to us via email, phone, or through our online contact form.

   Please note that the cost of shipping the product to our offices should be covered by the customer.

2. Provide the necessary information, including the order number and details regarding the reason for the refund.

3. Once we receive your request, our team will evaluate it and get in touch with you to guide you through the next steps.

Refund Conditions:

The product must be in perfect condition, without any signs of use, damage, or wear.

All accessories, manuals, and original packaging must be returned along with the product.

The refund will be processed after verifying and approving the condition of the returned product.

Processing Time:

Refund processing may take up to 14 business days from the date of receiving the returned product.

Arezzia Jewelry